1. About these Terms
These Terms govern access to and use of the LiftPlanProUK website, mobile application, plan-building tools, machine and load libraries, generated documents, payment services and related professional services (together, the Service).
By creating an account, purchasing a plan or subscription, or using the Service, you agree to these Terms on behalf of yourself and, where applicable, the organisation you represent. If you do not agree, do not use the Service.
Provider: Billinge Diving and Marine Services Ltd, a company registered in England and Wales under company number 09650339, VAT registration number 114 2256 55, providing the Service under the LiftPlanProUK name. Registered office: 39 Market Street, Wesham, Preston, PR4 3AY. Contact: info@LiftPlanProUK.com. Customer: the business, employer or organisation purchasing or using the Service. User: an individual authorised by the Customer.
2. Business use and authority
The Service is intended for business and professional use in the construction, lifting and engineering sectors. You confirm that you use it wholly or mainly for your trade, business, craft or profession and that you have authority to bind the Customer.
The Customer is responsible for choosing competent Users, assigning suitable permissions, maintaining account security and promptly removing access when a User is no longer authorised.
3. Nature and limits of the Service
The Service assists with collecting information, carrying out indicative screening calculations, organising lift-plan content and producing draft documents. It is not a competent person, Appointed Person, lift planner, lift-plan checker, Temporary Works Coordinator, designer, engineer, crane supplier, equipment manufacturer, Principal Contractor or statutory dutyholder.
No output is approved, verified, suitable for construction or safe to use merely because it was generated, saved, exported, marked complete, or shown as green or within capacity by the Service. Automated checks and RAG classifications are prompts and screening aids only.
The Service does not replace competent planning or competent plan checking. Every lifting operation and every output must be reviewed, checked and approved for the specific operation by a suitably competent person before issue, briefing or use. See the full Safety & Use Disclaimer.
4. Customer and User responsibilities
The Customer remains responsible for the lifting operation and must ensure that:
- lifting operations are properly planned by a competent person, appropriately supervised and carried out safely;
- the plan is site-specific and addresses the actual load, lifting points, equipment, configuration, duty, radius, height, accessories, ground, weather, route, exclusion zones and foreseeable hazards;
- all inputs and uploaded documents are accurate, complete, current, legible and applicable to the exact equipment and configuration;
- current manufacturer instructions and duty charts, thorough-examination records, inspections, RAMS, permits and project rules are obtained and followed;
- no draft, trial, watermarked, TBC, incomplete, superseded, rejected or unapproved output is used to authorise a lift;
- the approved revision is briefed and reassessed whenever equipment, load, configuration, conditions, sequence, personnel or other material facts change; and
- work is stopped where information is missing, conditions differ from the plan, or any person has a safety concern.
5. Data, calculations and libraries
Catalogue data, preset loads, weights, dimensions, load charts, capacities, rigging arrangements, drawings and default controls may be transcribed, estimated, illustrative, incomplete or unsuitable for a particular configuration. The Customer must verify them against authoritative, current source documents and the actual item and equipment before relying on them.
The Service may calculate gross load, utilisation, ground-pressure indicators and capacity comparisons from User inputs. Results depend on the assumptions and data supplied. The Service does not warrant that an algorithm captures every deration, restriction, stability limit, dynamic effect, accessory deduction, slew restriction or manufacturer requirement.
6. Approval and independent verification
Where the Service provides an internal AP workflow, the recorded approver must be competent for the operation and must perform a genuine review. A name, credential, tick box, electronic signature or status change does not by itself prove competence or discharge any legal duty.
Optional independent verification applies only to the submitted revision and stated scope. It does not transfer the Customer’s, employer’s, Principal Contractor’s, Appointed Person’s, supervisor’s or lift team’s duties. Material changes require reassessment and, where appropriate, a new review.
7. Accounts and acceptable use
You must provide accurate registration information, keep credentials confidential, use reasonable security measures and notify the Provider promptly of suspected unauthorised access. Accounts and outputs must not be shared outside the Customer’s authorised team except for legitimate project review and delivery.
You must not misuse the Service, circumvent plan or user limits, probe security, upload unlawful or malicious material, infringe third-party rights, falsely represent competence or approval, remove safety notices, or use the Service to create misleading or unsafe documentation.
8. Plans, subscriptions, VAT and renewal
Features, usage limits, plan types, prices, billing periods and VAT are those displayed at purchase. Prices are exclusive of VAT unless expressly stated otherwise. One-time plans provide the stated entitlement. Annual subscriptions renew automatically through Stripe on the final day of the current paid subscription period, being the subscription end/renewal date displayed in the Customer's Profile, unless renewal is cancelled beforehand.
The Customer authorises the stated charge and any recurring charge shown at checkout. All payments are non-refundable once access, a plan entitlement or a paid subscription period has been supplied, including where the Customer does not use the available allowance, except where mandatory law requires a refund or the Provider agrees otherwise in writing. Cancellation stops a future renewal but does not refund the current paid period.
Trial access may be time-limited, watermarked, non-printable, non-exportable and restricted by plant type, plan count or functionality. Trial output is for evaluation and must not be used to authorise or execute a lifting operation.
9. Fair use of user seats
Business subscriptions include 5 named users and Ultimate includes 10. There is a strict limit of one seat per named individual employed by or working for the subscribing company. Logins and passwords must not be shared between individuals.
Additional user seats are charged at £150 per user per year plus VAT for a 12-month term from purchase. Adding seats does not increase the underlying plan allowance of the tier. Systematic sharing or misuse of seats may result in seats being suspended or the account being forcibly upgraded to an appropriate tier without refund.
10. Professional services
Teams reviews, independent verification, site attendance, schedules of common lifts and AP support are subject to their stated scope, assumptions, availability and any separate quotation. Unless expressly agreed in writing, they do not include design, temporary works design, ground engineering, equipment selection, statutory inspection, site supervision or control of the lifting operation.
11. Customer content and records
The Customer retains ownership of information and documents it uploads. The Customer grants the Provider a limited licence to host, copy, process and display that content only as needed to provide, secure and improve the Service and meet legal obligations.
Personal data is handled in accordance with the Privacy Notice and Cookie Notice. Where the Provider processes personal data contained in Customer content on the Customer's behalf, the Data Processing Agreement is incorporated into these Terms.
The Customer warrants that it has the right to use the content and is responsible for keeping its own controlled copies, revision records and project records. The Service is not the Customer’s sole document-control or statutory record-retention system.
12. Intellectual property
The Service, software, interface, templates, libraries, branding and Provider-created content are owned by or licensed to the Provider. Subject to payment and these Terms, the Customer receives a limited, non-exclusive, non-transferable right to use the Service and generated outputs for its own business projects.
You may not resell, sublicense, scrape, reverse engineer, systematically extract libraries, create a competing dataset or service, or remove proprietary notices, except where such restriction is prohibited by law.
13. Availability and changes
The Provider will use reasonable care to operate the Service but does not guarantee uninterrupted, error-free or permanently available access. Maintenance, security incidents, hosting, internet, payment or third-party failures may affect availability.
Features and data may be corrected, improved, withdrawn or replaced. Safety-related corrections may take effect immediately. Customers must use the current Service and recheck stored or exported information before use.
14. Suspension and termination
The Provider may suspend or terminate access for non-payment, material breach, security risk, unlawful use, unsafe or misleading use, or conduct likely to harm the Service or others. Where reasonably practicable, notice and an opportunity to remedy will be given.
On termination, the right to use the Service ends. Provisions concerning safety responsibility, payment, intellectual property, liability, confidentiality and governing law continue where their nature requires it.
15. Warranties
The Provider warrants that the Service will be supplied with reasonable care and skill. Subject to that express warranty and to the maximum extent permitted by law, the Service, libraries and outputs are provided on an “as available” basis and no warranty is given that any output is complete, compliant, accurate, fit for a particular operation or accepted by a client, Principal Contractor, regulator or insurer.
16. Liability
Nothing in these Terms excludes or limits liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or any other liability that cannot lawfully be excluded or limited.
Subject to the paragraph above, the Provider is not liable for indirect or consequential loss, or loss of profit, revenue, business, anticipated savings, contract, opportunity, goodwill or data. The Provider is not responsible for losses caused by inaccurate inputs, use of the wrong or superseded chart, use without competent review and approval, unauthorised alteration, failure to follow manufacturer or project requirements, or a material site change after output generation.
Subject to the first paragraph, the Provider’s total aggregate liability arising from the Service in any twelve-month period will not exceed the greater of £100 and the fees paid by the Customer for the Service in that period. Any limitation applies only so far as it is lawful and reasonable.
17. General
If any provision is unenforceable, the remainder continues. Delay in enforcement is not a waiver. The Customer may not assign these Terms without written consent; the Provider may assign them as part of a business transfer. These Terms, the applicable order and any written service scope form the entire agreement, subject to liability that cannot lawfully be limited.
Notices to the Customer may be sent through the Service or to the account email address. Notices to the Provider may be sent to info@LiftPlanProUK.com or using the details on the applicable quotation, receipt or invoice.
18. Governing law and changes
These Terms and any non-contractual dispute are governed by the law of England and Wales, and the courts of England and Wales have exclusive jurisdiction, unless mandatory law requires otherwise.
The Provider may update these Terms for legal, safety, security or service reasons. Material changes will be notified through the Service or account email and apply from the stated effective date.